Office Admin & Scheduling Coordinator
Full Time • Norwalk
Responsive recruiter
Benefits:
- 401(k) matching
- Employee discounts
- Free food & snacks
- Paid time off
- Training & development
Operations & Service Coordinator – Security / Fire Alarm Company
Location: Norwalk, CT
Compensation: $50,000 – $60,000 + performance bonus
Compensation: $50,000 – $60,000 + performance bonus
About Us
Weltē Electronic Systems is a growing electronic security and fire alarm company serving residential and commercial clients. We specialize in alarm systems, video surveillance, access control, and fire alarm systems.
We are looking for a highly organized, detail-oriented Operations & Service Coordinator to take control of scheduling, job setup, and customer coordination so the owner can focus on growth.
What You’ll Be Responsible For
- Scheduling installation and service calls for technicians
- Managing daily technician routes and adjusting schedules in real time
- Preparing contracts, job files, and ensuring all paperwork is complete
- Coordinating permits (when required)
- Creating and sending deposit invoices
- Communicating with customers (scheduling, updates, follow-ups)
- Tracking job progress to ensure jobs stay on schedule
- Ordering parts and maintaining basic inventory levels
- Scheduling annual inspections and recurring services
What Success Looks Like
- Technicians start every day with a clear schedule
- Jobs are properly set up before technicians arrive
- Customers are informed and not calling for updates
- Deposits are invoiced immediately after sale
- No jobs fall through the cracks
Requirements
- 2–5 years experience in scheduling, dispatch, or operations (alarm, HVAC, electrical, or similar preferred)
- Strong organizational and multitasking ability
- Ability to manage multiple moving parts without dropping details
- Comfortable speaking with customers and technicians
- Proficient with computers and software systems
Who This Is NOT For
- Someone who needs constant direction
- Someone uncomfortable managing technicians or holding people accountable
- Someone who struggles with organization or follow-through
Bonus If You Have
- Experience in the alarm/security industry
- Experience with scheduling/dispatch software
- Basic understanding of low-voltage systems
How to Apply
Reply with your resume and a short paragraph explaining:
“Describe a time you had to manage multiple schedules or moving parts at once. What systems did you use to stay organized?”
Compensation: $50,000.00 - $60,000.00 per year
Company Overview
Welte Electronic Systems, LLC is a locally owned and operated company specializing in the design, installation, monitoring and servicing of low voltage systems, such as:
- Burglar alarms
- Surveillance video
- Access control
- Fire alarm systems
- Network cabling
- Phone Systems
- Distributed Audio
Our mission is to be the most highly regarded and sought after experts in helping families and businesses secure their safety and property through the application of electronic detection, monitoring and notification technology.
What sets us apart is our personal attention to our client’s needs. We believe strongly that our success depends on how well we treat our clients personally, as well as how well we perform technically.
Our designers and technicians have over 50 years of combined experience.
Our founder, Ted Welte, founded Welte electronics in 1969. The company was founded initially to design and build production test equipment for ITT Corporation, Continental Baking Company, and General Foods. In 1973 Ted Welte co-founded Advanced Electronic Systems Company, one of the first security and fire alarm companies in Southern Fairfield, Connecticut. Before selling Advanced Electronic Systems in 1999, the company installed over 1,500 security, fire, access control and CCTV systems.
Prior to founding Welte Electronic Systems, Ted was a sales and service engineer for various stereo and test measurement manufacturers, including the Grundig Radio Company. Ted Welte holds an L-5 license, and has an engineering degree in electro and communications technology.
Our President, Paul Welte, has designed, installed and serviced projects beginning in 1995. Prior to joining Welte Electronic Systems, Paul spent ten years working in the financial services industry working in various capacities with hedge funds, brokerages, and investment banks. Paul has led projects ranging from voice systems, data networking, and needs analysis.
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